Technology Support Officer

If you enjoy working in a collaborative and multicultural environment and are looking to advance your IT career, we’re looking for an enthusiastic Technology Support Officer to join our growing international architectural practice, based in London.

Our international network means you’ll be working with colleagues from Hyphen’s offices across Europe and Latin America, whilst our London office is relatively small so you’ll quickly feel part of a friendly and supportive team.

In addition, our hybrid working approach means that you’ll be able to work from home for up to three days each week with the remaining time in our London office. We welcome applications from those seeking part-time opportunities.

The role

As Technology Support Officer you’ll be responsible for providing technical support to staff across our eight international offices, handling incident management and service requests from diagnosis to resolution.

Working closely with the IT Manager and Technology team, you will also help to implement IT projects and support maintenance of the Group’s network infrastructure and IT security.

Your skills and experience:

  • A minimum of 3 years’ working in a technical support role in an office environment.
  • Strong problem-solving skills and good attention to detail.
  • Ability to work independently and as part of a small team.
  • Great organisational skills, with the ability to prioritise tasks and meet deadlines.
  • Good working knowledge of Windows 10, Microsoft Windows Server, Active Directory (Administration), Microsoft Office365 administration and applications, CISCO Meraki WiFi, Networking technologies and physical infrastructure (switches, routers), VPN and Remote Desktop Connections.
  • Experience of Symantec Anti-Virus, PowerShell and cloud storage platforms would be an advantage.
  • An understanding of Autodesk software (AutoCAD and Revit) is helpful but not essential.
  • Good communication skills including fluency in written and spoken English (additional languages would also be advantageous).

Click here to find out more about the benefits of joining Hyphen in the UK.

If you feel that you can contribute your best work and be proud of your achievements as part of the Hyphen team, we’d love to hear from you. Please apply using the form below:

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